1/16/2024 0 Comments Large leather desk blotterInclude your order number, date received and reason for return. To request a return, please contact us via email at for return authorization. To be eligible for a return or exchange, your item must not be considered a non-returnable item (read more below), must be be in the same condition that you received it, unworn or unused and in its original packaging. The original shipping fee is non-refundable for returns or exchanges, except in case of a shipping error or manufacturing defect. Packages shipped back to us for exchange or return must be received at our studio or postmarked within a 30-day window of customer's original receipt. We have a 15-day return policy, which means you have 15 days after receiving your eligible item to request a return or exchange. Once complete, we will ship your bag back to you as quickly as possible. Please include your full name, phone number, and order number. Ship your Satchel to us safely at the following address: Purchase the package at the above linked page. We will use our liquid glycerine saddle soap to thoroughly clean and condition your bag carefully inspecting each rivet and each stitch and repairing anything found, to ensure the continued integrity of your go-to companion. We offer a Refresh Your Satchel package during which we will give your well-loved ColsenKeane Satchel a thorough once-over and cleaning. In that case, let us refresh your Satchel for you. Should your Satchel have some years and wear-and-tear on it, you may need a small overhaul. Though you may surely be able to use them on other leather goods purchased elsewhere, or on larger items like chairs or sofas, we can not guarantee the results and therefore would not be able to recommend it. We can only recommend Saddle Soap on our products. Let it dry 2-3 hours, or overnight if you want to be certain and it's ready to go. You may wish to begin at the bottom of the bag, in order to see how the Saddle Soap will affect the hide.Ģ. ![]() Please note that an application of Saddle Soap will darken the leather, just like age and patina does.ġ. To apply Saddle Soap, take a clean soft cloth and gently apply the solution in a circular motion into your leather good. We suggest you do this with our Liquid Saddle Soap. ![]() Your leather good comes packed with the oils it needs to perform.Īt the 4-6 month mark, we recommend a gently applied coat of Saddle Soap ( available for purchase here). You don't need to do anything at all for at least 4-6 months. So you bought a new Satchel and you're wondering how to take care of it? Please note that we are not responsible for any duties, taxes, fees, or customs charges that may be assessed at the individual country level. Thank you.The Care & Keeping of Your ColsenKeane Leather Good: If for some reason your country is not listed or you are having difficulty with shipping fees, please let us know and we'll work with you to get the situation resolved. Please select your shipping choice and we'll make the arrangements. If you're located outside of the USA, you'll be given international shipping rate choices from the United States Postal Service. If you wish to upgrade shipping, you'll be given that option during the checkout process. Shipping for all orders originating within the United States is free.
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